Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For ‘change of mind’ returns, the original shipping fee will not be refunded.
For ‘consumer guarantee’ (if the item is damaged, faulty, missing parts) returns, the original shipping fee will be refunded for refund requests only.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied.
European Union Consumer Rights
Buyers in the European Union countries have the right to return an item within 14 days of receiving it.
Exclusion: This right does not extend to custom-made products.
Process: We will fully reimburse all payment including the original postage charges once the item has been returned to us in good condition.Note that the buyer is responsible for paying return postage costs
Please make sure that in order for the item to be investigated properly, the article and any packaging (carton box, bubble wrap, padding etc) must be kept in it's original condition. Kindly take photos of the damaged product/s and packaging (for the courier to asses that the damage was caused in transit and not because of improper packaging). Please do not throw the packaging while investigation is still taking place.