ORDERS & RETURNS

Can we pick up our order from your place?

Local area pickup is available. If you live in or around NSW and would like to pick up your order at our place, please make note of this when ordering. Kindly contact us so we can provide a coupon code for free shipping on your order

Why was my order cancelled?

There are some items that require personalisation. This requires buyers to leave a note to seller before before checking out. If we cannot obtain the information needed to create your order within 48 hours, your order will be canceled and you will need to reorder

Do you accept returns?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For ‘change of mind’ returns, the original shipping fee will not be refunded. For ‘consumer guarantee’ (if the item is damaged, faulty, missing parts) returns, the original shipping fee will be refunded for refund requests only. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING

What type of shipping do you use?

We use standard/regular shipping for all our orders through different couriers in Australia. If you require express shipping, please contact us.

Who pays for customs fees and taxes

Buyers are responsible for any additional costs such as duties, taxes and customs clearance fees. Import charges vary from country to country but they are usually based on the price, type of item, weight and dimension etc. We are unable to predict which of these fees, if any, will be applied, thus cannot provide an exact customs fee.

OTHERS

What type of wood do you use?

We work with lots of real wood, both new and reclaimed wood. By nature, wood will have certain imperfections. This is especially evident in reclaimed wood. For our reclaimed wood, we use reclaimed PALLET wood. The pallet wood that we choose has no chemicals (it is only heat treated). Again, reclaimed wood has visible nail holes, scratches, dents, and a whole lot of imperfections. These are not defects but the wood's inherent beauty. Please make sure you are aware of this before purchasing.
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